{"id":2479,"date":"2018-09-24T13:58:41","date_gmt":"2018-09-24T17:58:41","guid":{"rendered":"https:\/\/easy-admin.ca\/?p=2479"},"modified":"2018-09-30T18:49:13","modified_gmt":"2018-09-30T22:49:13","slug":"kerios-connect-502-bad-gateway-timeout","status":"publish","type":"post","link":"https:\/\/easy-admin.ca\/index.php\/2018\/09\/24\/kerios-connect-502-bad-gateway-timeout\/","title":{"rendered":"Kerio Connect 502 Bad Gateway Timeout using Webmail"},"content":{"rendered":"<p>Good day, having a timeout issue in your <em><strong>Kerio Connect webmail<\/strong><\/em> server running on Microsoft IIS webserver? It&#8217;s not Kerio Connect mail server the problem! The problem is something to do with your Microsoft IIS Webserver,,&#8230;.<\/p>\n<p>Here is the complete error message:<\/p>\n<p><strong>IIS 502 &#8211; Web server received an invalid response while acting as a gateway or proxy server.<\/strong><\/p>\n<p><strong>There is a problem with the page you are looking for, and it cannot be displayed.<\/strong><\/p>\n<p><strong>When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.<\/strong><\/p>\n<p>Here is a solution to fix this problem when a user is using the webmail part of Kerio Connect, the user get a 502 Gateway Timeout error after 2 min of inactivity!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2485\" src=\"https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-00.png\" alt=\"\" width=\"989\" height=\"717\" srcset=\"https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-00.png 989w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-00-300x217.png 300w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-00-768x557.png 768w\" sizes=\"auto, (max-width: 989px) 100vw, 989px\" \/><\/p>\n<p>First you need to open your IIS server configuration in Windows 2012<\/p>\n<p>Locate this &#8230;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2480\" src=\"https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-01.png\" alt=\"\" width=\"1200\" height=\"552\" srcset=\"https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-01.png 1200w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-01-300x138.png 300w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-01-768x353.png 768w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-01-1024x471.png 1024w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Now we need to locate the system.webServer &gt; proxy &gt; proxy<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2481\" src=\"https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-02.png\" alt=\"\" width=\"1198\" height=\"1133\" srcset=\"https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-02.png 1198w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-02-300x284.png 300w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-02-768x726.png 768w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-02-1024x968.png 1024w\" sizes=\"auto, (max-width: 1198px) 100vw, 1198px\" \/><\/p>\n<p>Now open the configuration and apply a new timeout value<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2482\" src=\"https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-03.png\" alt=\"\" width=\"1199\" height=\"735\" srcset=\"https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-03.png 1199w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-03-300x184.png 300w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-03-768x471.png 768w, https:\/\/easy-admin.ca\/wp-content\/uploads\/2018\/09\/kerio-connect-502-03-1024x628.png 1024w\" sizes=\"auto, (max-width: 1199px) 100vw, 1199px\" \/><\/p>\n<p>You have to set the value to 30:00min+ so when a user is connected to Kerio Connect mail server using the webmail Interface..,,, the user will not be disconnected after 2 min of inactivity!<\/p>\n<p><em><strong>Hint!<\/strong> Always revert back until it work&#8217;s!<\/em><\/p>\n<p>Don&#8217;t forget to click the apply button to add this proxy timeout function active on your IIS webserver.<\/p>\n<p><em><strong>Enjoy!<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Good day, having a timeout issue in your Kerio Connect webmail server running on Microsoft IIS webserver? It&#8217;s not Kerio Connect mail server the problem! The problem is something to do with your Microsoft IIS Webserver,,&#8230;. Here is the complete error message: IIS 502 &#8211; Web server received an invalid response while acting as a &hellip; <a href=\"https:\/\/easy-admin.ca\/index.php\/2018\/09\/24\/kerios-connect-502-bad-gateway-timeout\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Kerio Connect 502 Bad Gateway Timeout using Webmail<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":2489,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2479","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/posts\/2479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/comments?post=2479"}],"version-history":[{"count":0,"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/posts\/2479\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/media\/2489"}],"wp:attachment":[{"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/media?parent=2479"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/categories?post=2479"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/easy-admin.ca\/index.php\/wp-json\/wp\/v2\/tags?post=2479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}